Basics of Management Development Programs

This is a very special technique that involves assigning trainees numerous departments and jobs over a certain period of time. The benefit of this technique is that the trainee gets hands on experience with various portfolios within the organization, thus encouraging a holistic viewpoint and growth. It also helps with employees fulfilling each others jobs in case one employee is absent. Job rotation helps employee expand their abilities, knowledge and interests

Basics of Management Development Programs
This article is written and owned by Mike Mirshams

Management development involves the process of improving and expanding the learning and management skills of managers. Effectiveness in management can drastically improve with this program, and the more effective the management the better it will be for the organization. If this program is not incorporated, then there will be no employee growth, and the employee mindset will stay stationary at one place therefore hindering creative thinking and innovation. Many different approaches to management development exist and they vary from company to company. Some companies have defined approaches which they follow to develop and educate their leaders, while others modify their approaches to best suit their company policies. Companies also need to consider time, costs and course content when finally deciding on a course.

Professional Development

This is a very common approach where supervisors and managers and sent to a learning institute or university by the company for their further progression, knowledge and sound skill development. Many of these institutes offer a lot of programs at different locations and times where these managers and supervisors get to interact with experienced professors and learn new things.

Coaching

This is another method used by the company for the development of their managers and supervisors. Coaching involves the expertise of other successful managers in the firm who have had prior experience and therefore train and coach new employees. The process also involves guiding new managers and employees with regards to company policies and procedures.

Internal Training Programs

Internal training of your employees and leaders involves tailoring your own training program according to the needs of the organization. This process helps identify training needs which helps create solutions for the betterment of the organization. The best thing about internal training programs is that, you only focus on those aspects which require the most attention while training employees. This helps to rectify issues quicker and in a much better way. Larger organizations can afford to develop their own internal business schools for building their future leaders.

Vendor-Provided Training

Many of the vendors and consultants outside of your organization provide training and management development programs. These trainers can be hired whenever you feel the need. They can be costly, but these vendors and consultants specialize in the field and therefore know how to go about the process.

Mentorship

Mentorship involves a more knowledgeable and experienced person helping out or guiding the less knowledgeable or experienced person. The best mentorship programs involve continuous relationship of dialogue, learning and challenge between the mentor and the mentee.

Job Rotation

This is a very special technique that involves assigning trainees numerous departments and jobs over a certain period of time. The benefit of this technique is that the trainee gets hands on experience with various portfolios within the organization, thus encouraging a holistic viewpoint and growth. It also helps with employees fulfilling each other’s jobs in case one employee is absent. Job rotation helps employee expand their abilities, knowledge and interests.

Executive Education

Executive education is sending executives, functional managers or business leaders to graduate level business schools and become enrolled in various academic programs to help them grow further. An organization can choose certain customized programs for their management which tailor perfectly to their organizational needs and requirements.

Management development programs are essential no matter what kind of an organization you are dealing with. Different programs vary in terms of costs and course details, therefore an organization needs to be able to pinpoint exactly what it requires and what will benefit them the most.


eLearningChampion.com offers high quality online training in management, specially for PMI PDU hours, NASBA credits and HRCI credits. Whether you need to get a start on a new career, want to study for pleasure or simply looking to complement your university degree, eLearning Champion has something for you.
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5 Easy Tips to Improve the Customer Focus of Your Business

A large part of customer relationship management and general customer focus involves adjusting your business for your clientele. Consider what types of clients you have and when and how you can cater to them best. For example, if most of your clients are other businesses, you may want to adjust your hours of operation to accommodate them. You might also want to offer special bonuses or incentives to larger businesses that use your products or services.


5 Easy Tips to Improve the Customer Focus of Your Business

This article is written and owned by Mike Mirshams

If you are a business owner, you must already know that any business absolutely cannot operate without a reliable customer base. So, it makes sense that you should make customer focus a top priority in the workplace. Here are 5 easy tips to improve the customer focus of your business.

Size Up the Competition:

Step one of improving your customer focus is to size up the competition. What do other businesses in your field have going for them? What do they have in common with you? What do they offer that makes their company different from your company? Make note of the things that you think are better about your business and the things that you think are worse. Then, look at how you can improve to get a leg up on the competition.

Focus on the Customers:

It may seem silly, but one of the simplest tips for improving the customer focus of your business is to focus on the customers. In other words, make sure that you have a clear understanding of what your clients want and expect.

There are a number of common methods for figuring out what the needs of your clients are. They are commonly known as customer relationship management techniques. One such technique is doing periodic customer surveys. Those can be done by phone, e-mail, regular mail, or even in person, if you regularly have face-to-face meetings with your clients.

Another customer relationship management technique that cannot be ignored is social media. These days, it’s absolutely amazing how much can be accomplished online. If you don’t have the time to manage your social media websites yourself, you may want to hire a person whose sole job it is to handle online customer service and social media interactions.

Make Your Customers Feel Important:

The next tip for improving customer focus in your company is to make your customers feel important. People like to feel like their opinions are valid and their concerns are being addressed. So, you need to be able to really listen to what your customers are saying. Depending on the size of your company, you may even want to set up a designated customer service department to handle complaints.

Agree with Your Customers:

The phrase “the customer is always right” may seem like a cliché, but there’s a reason that it’s still a common phrase. It can often pay in multiple ways to replace goods or give refunds, even if your company didn’t necessarily cause the problem. Of course, there are some times when that’s not practical, but most of the time it pays to agree with your customers. After all, happy customers will refer friends and family members to your business.

Adjust Your Business for Your Clientele:

A large part of customer relationship management and general customer focus involves adjusting your business for your clientele. Consider what types of clients you have and when and how you can cater to them best. For example, if most of your clients are other businesses, you may want to adjust your hours of operation to accommodate them. You might also want to offer special bonuses or incentives to larger businesses that use your products or services.

If, on the other hand, the majority of your customers are individuals, it helps to take a more hands-on approach to customer service. Be sure to make yourself accessible and visible to the clients. Essentially, you can build up your client base as if it is a big, happy, family. Something as simple as a friendly smile can go a long way towards turning a one-time buyer into a repeat customer.


eLearningChampion.com offers high quality online training in management, specially for PMI PDU hours, NASBA credits and HRCI credits. Whether you need to get a start on a new career, want to study for pleasure or simply looking to complement your university degree, eLearning Champion has something for you.

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