EMOTIONAL INTELLIGENCE – A KEY SKILL FOR FRANCHISE LEADERSHIP, SALES & RELATIONSHIP BUILDING

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Emotional intelligence is critical to professional success and organizational effectiveness in the contemporary workplace. It encompasses emotional expressiveness, sensitivity, and control skills, facilitating superior communication, teamwork, and leadership.

 

EMOTIONAL INTELLIGENCE – A KEY SKILL FOR FRANCHISE LEADERSHIP, SALES & RELATIONSHIP BUILDING

By Gary Occhiogrosso-  Founder, Franchise Growth Solutions

I have always been intrigued by the reaction of people in various situations or how they respond to challenging conversation, news or other unexpected events. Over the years I had heard about Emotional Intelligence (EI)  but did not pay it much mind until about 15 years ago when I found myself in a leadership position for a company with a difficult culture. 

As I learned about EI it became an invaluable tool when dealing with people and situations whereby I needed to get people on “onboard” to ideas and processes that were new or difficult for them to embrace. Simply put, Emotional Intelligence  is an indispensable attribute in the modern workplace, transcending the conventional emphasis on technical skills and intellectual acumen. 

As a “practitioner” myself, I believe this quality allows me to comprehend and control my emotional state. It gives me a method to sort out my thoughts and feelings in various situations. As workplaces become more diverse and collaborative, the importance of EI in creating a harmonious and productive environment cannot be overstated. Developing my EI has taught me how to change my approach when dealing with difficult people in the work environment or overcoming objections with my daily franchise sales work.

Although emotional intelligence has always existed, it first gained prominence in the 1990s, thanks to the pioneering work of psychologists Peter Salovey and John D. Mayer, and was later popularized by Daniel Goleman. It comprises four core components: self-awareness, self-management, social awareness, and relationship management. Together, these elements form a powerful framework for understanding and applying EI in everyday situations, particularly in the workplace.

Self-awareness: After researching several articles on this topic before writing this articleI found that the foundational aspect of EI involves an acute awareness of one’s emotions, strengths, weaknesses, values, and motives. This introspective capability enables individuals to understand how their feelings influence their thoughts & actions, fostering self-control and resilience in challenging situations. I’ve learned this is a developed and ongoing practiced skill. My personal experience is that people with high self-awareness are better equipped to handle workplace stress and conflicts, as they can navigate these situations with a clear understanding of their emotional responses.

Self-management: It’s important to emphasize Self -management because it builds upon self-awareness, focusing on regulating one’s emotions, impulses, and reactions. It encompasses self-control, adaptability, achievement orientation, and a positive outlook. Make no mistake, this is a tall order and requires focus and practice. I’m always working on my EI because it allows me to remain clear-headed under pressure, adapt to changing circumstances, and maintain a constructive attitude, even in the face of setbacks or interacting with difficult employees, associates, vendors and customers. This facet of EI is crucial for leadership, as it influences how leaders make decisions, motivate their teams, and manage adversity.

Social awareness: This key component to EI extends the principles of emotional intelligence beyond the individual, involving the capacity to recognize and understand the emotions of others. It includes empathy, organizational Awareness, and service orientation. Social Awareness is critical for a successful sales career because it helps the seller connect with the buying prospect. Empathy, in particular, is vital for developing strong interpersonal relationships. It enables individuals to perceive and appreciate the perspectives and feelings of their colleagues. This understanding fosters an inclusive and supportive work environment where everyone feels heard and respected.

Relationship management:  Putting prior three skills together is the culmination of emotional intelligence. It leads to the adept handling of interactions with others to advance positive outcomes. This skill set involves influence, coaching and mentoring, conflict management, teamwork, and inspirational leadership. Individuals proficient in relationship management can easily navigate complex social situations, resolve conflicts constructively, and inspire and guide others toward shared goals. These capabilities are critical in roles that require collaboration, negotiation, and change management.

As I mentioned previously, based on my experience, emotional intelligence is not an innate talent but a learnable skill that requires conscious effort and dedication. Strategies for enhancing EI include reflective practice, seeking feedback, mindfulness exercises, and engaging in social and emotional learning (SEL) programs. 

Reflective practice involves regularly examining one’s thoughts, feelings, and behaviors to gain deeper insights into one’s emotional patterns and triggers. Feedback from peers and mentors can provide valuable perspectives on one’s emotional competencies and areas for improvement. Mindfulness exercises, such as meditation, can enhance self-awareness and emotional regulation. Lastly, SEL programs offer structured approaches to developing the competencies associated with emotional intelligence, including social skills, empathy, and effective communication.

The benefits of cultivating emotional intelligence in the workplace are tremendous. For myself, it has enhanced my daily work satisfaction, performance, and career progression. High EI individuals exhibit better stress management, stronger colleague relationships, and greater adaptability to change. For organizations, a workforce with high emotional intelligence contributes to a positive culture, improved team dynamics, and increased productivity. Such organizations are better positioned to navigate the complexities of today’s business environment, characterized by rapid change.

I’ll summarize my opinion that emotional intelligence is critical to professional success and organizational effectiveness in the contemporary workplace. It encompasses emotional expressiveness, sensitivity, and control skills, facilitating superior communication, teamwork, and leadership. While developing these emotional skills demands effort and commitment, the rewards are substantial, offering individuals the tools to navigate workplace dynamics adeptly and contribute positively to their organization’s culture. As the business landscape continues to evolve, the value of emotional intelligence will only increase, underscoring its significance as a cornerstone of professional development and organizational growth.

SERVANT LEADERSHIP AND THE SUCCESS OF YOUR BUSINESS

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The servant leadership mindset is a paradigm that encourages leaders to put the needs of others before their own. It fosters an environment of growth, mutual respect, and shared success.

Adopting a servant leader mindset is a transformative approach that shifts traditional power dynamics and places the emphasis on serving others. At its core, servant leadership is a philosophy where the primary goal of the leader is to serve the needs and wants of others. This practice requires leaders to share power, clearly communicate their vision, and invest in the development of their team members to perform at their highest potential​.

Servant leadership is more than a set of actions; it’s a continuous process of personal evolution. It involves learning and unlearning behaviors that shape the experiences of employees and, ultimately, contribute to the growth of the company. This approach often challenges the base instincts of self-protection and self-promotion inherent in traditional leadership roles​.

Empathy lies at the heart of servant leadership. It’s about uplifting your team, providing them with the resources and support they need, and sharing the power typically reserved for leaders. In many corporate environments, leaders wield significant power over their subordinates. Servant leadership, however, is about leveraging that power to empower others, fostering a work culture that values, respects, and motivates employees​​.

A commitment to growth is a fundamental principle of servant leadership. Effective servant leaders are dedicated to nurturing their teams’ professional development. They lead by example and create opportunities for team members to advance and become leaders in their own right. This commitment is about aligning an employee’s sense of purpose with the company’s mission, thereby ensuring a harmonious and purpose-driven workplace​.

Self-awareness is another critical aspect of servant leadership. It involves introspection, understanding one’s emotions and behaviors, and recognizing how they affect those around you. By becoming more self-aware, leaders can align their actions with their values and seek feedback to continually improve​.

The benefits of adopting a servant leadership mindset extend beyond individual growth to impact the entire organization. Leaders like Mary Barra have exemplified the principles of servant leadership, emphasizing collaboration, open communication, and employee empowerment, all of which contribute to a company’s success​.

Ken Blanchard, a renowned author on leadership, succinctly puts it: a servant leadership mindset is about focusing on others rather than oneself. This mindset is not merely about adopting a set of skills but is about cultivating a leadership style that prioritizes the well-being and development of others over personal gain​.

In summary, the servant leadership mindset is a paradigm that encourages leaders to put the needs of others before their own. It fosters an environment of growth, mutual respect, and shared success. Through this nurturing approach, leaders can unlock the full potential of their teams and create an organizational culture that is both productive and human-centric​.

Learn more about Servant Leadership in your business by clicking here
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This article is researched and edited with the support of AI

HARNESSING POSITIVE ATTITUDE AND MINDSET IN RUNNING A BUSINESS

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Your mindset profoundly impacts how you perceive the world and respond to situations. You demonstrate a positive mindset if you see challenges as learning opportunities rather than obstacles. This mindset determines whether you’ll rise to the occasion or let difficulties dampen your spirit.

Harnessing Positive Attitude and Mindset in Running a Business

Entrepreneurship is not for the faint-hearted. Starting and running a business is a journey fraught with hurdles and uncertainties. But with a positive attitude and mindset, a business owner can overcome these obstacles and forge a path to success. Harnessing a positive outlook is an essential skill every entrepreneur must cultivate to navigate the tumultuous business terrain successfully.

A positive attitude and mindset work as a force multiplier in business, exponentially amplifying your capacity to achieve your goals. A positive attitude motivates you to persist even when the going gets tough, while a negative mindset may bog you down at the slightest hurdle.

But what exactly does it mean to have a positive mindset? A positive mindset is not just about being cheerful or optimistic. It is an overall attitude that permeates all aspects of your life. It involves having faith in your abilities, staying committed to your goals, being resilient in the face of adversity, and maintaining a hopeful outlook despite setbacks. It’s the mental readiness to take on challenges head-on, unflinchingly, and with unwavering determination.

Your mindset profoundly impacts how you perceive the world and respond to situations. You demonstrate a positive mindset if you see challenges as learning opportunities rather than obstacles. This mindset determines whether you’ll rise to the occasion or let difficulties dampen your spirit.

For instance, consider the case of a business that fails to meet its quarterly revenue targets. An entrepreneur with a negative mindset might view this as a sign of impending failure, while one with a positive mindset sees it as a chance to reevaluate and refine their strategy. This difference in perspective is what sets successful entrepreneurs apart from the rest.
When running a business, a positive attitude and mindset allow you to stay motivated, foster creativity, and build resilience. They enable you to take calculated risks and stay committed to your goals, regardless of your challenges.

The power of a positive attitude goes beyond personal development. It can influence your business culture, affecting your team’s morale and productivity. A positive leader inspires positivity in the team, leading to improved communication, better problem-solving skills, and higher productivity levels.

Harnessing the power of positivity starts with understanding your thought processes. Reflect on your thoughts and identify any negative patterns. Then, make a conscious effort to shift your thinking toward the positive. It may feel unnatural initially, but you’ll cultivate a more positive mindset with time and practice.

Use meditation, visualization, and positive affirmations to reinforce your positive attitude. Surround yourself with positivity regarding the people you interact with and the content you consume. Remember, positivity begets positivity.

Moreover, focus on setting SMART goals (Specific, Measurable, Achievable, Relevant, and Time-bound) for your business. This provides direction and allows you to measure progress, which can help maintain a positive outlook.

Running a business can be a roller-coaster ride. The key to navigating this journey successfully lies in maintaining a positive attitude and mindset. Remember, your mindset is the lens through which you view your world. Make sure it focuses on opportunities, not obstacles.

In conclusion, cultivating a positive attitude and mindset is beneficial and vital for running a successful business. It builds resilience, fosters creativity, and acts as a driving force behind every business endeavor. So, take charge of your mindset and steer your business toward success.

11 Qualities That Contribute to the Success of a Franchisee

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Franchises are the number one way new entrepreneurs start a business. A franchisee can take advantage of a proven system, brand recognition, and access to capital. But, in return, they must spend time learning about their industry, develop relationships with suppliers and customers, as well as adhere to strict standards set by the franchisor.

What Qualities Contribute to the Success of a Franchisee
By Gary Occhiogrosso – Managing Partner, FranGrow

I get asked this question often. Of course, many factors go into the formula. Yes, it’s true: not every franchise owner is cut from the same cloth. It seems that we have an entrepreneur for every niche and industry. That’s why franchising has no one-size-fits-all approach; what works for one person might not work for another!

What brings success to one franchisee may not necessarily be what brings success to someone else. But, of course, there are some common traits among successful franchisees. Successful franchisees come in all shapes and sizes, but having the right qualities will help them succeed. Successful franchisees are not afraid of failure. They understand that it is an inevitable part of the journey and know how to deal with it. They also realize that there are no shortcuts to success; if you want something, you have to work hard for it every day. These Qualities and Skills include:

Experience
A clear advantage of being a franchisee is the knowledge and experience you can gain from your franchisor. While it’s not always possible to have previous business experience, there are ways to be sure that you are prepared for this new venture.
For example, many people find that an apprenticeship helps them learn about their chosen industry. If you don’t have professional experience similar to what the franchise offers, taking a class at a local college or university may be just what you need before diving into your new venture. An apprenticeship program allows students to learn on the job while receiving regular feedback from their employers or instructors while earning money. The best part? Apprenticeships can often lead to full-time work after graduation! Considering becoming a franchisee, believe many things before signing on the dotted line. For example, you should be sure that the franchisor is experienced and has a good reputation in the industry. You should also ensure that they offer training classes for new franchisees and ongoing support for your business once it’s up and running.

A Relentless Work Ethic
In the world of franchising, work ethic is a combination of hard work and passion for your business. You need to be able to put in long hours to get things done, handle stress and conflict within your staff, and know when you need help with something. In addition, a relentless work ethic means being smart enough to know when you don’t have all the answers.
The best franchisees are constantly learning, not just about their business but also about the industry and how it works. As a result, they don’t rely on others to do their jobs; they take responsibility for their success or failure.

Motivation
Motivation comes in many forms, but motivation is not a fixed attribute of a person. Instead, it is an emotion that comes when you’re starting to do something and keeps you going as you finish the task.
Motivation can come from within or without. Some people are naturally motivated to achieve goals. In contrast, others need external incentives (such as money) to complete something. While some people have both types of motivation, others may only be motivated by extrinsic or internal factors. The trick is figuring out how each person uses their unique style of inspiration so that they will succeed with your franchise business model and continue achieving. The goal for every franchisor is to find ways for their franchisees to stay motivated after opening up shop. This way, franchisees remain fired about what they’re doing, as do all their employees! The best way to keep your franchisees motivated after opening is by letting them know that you’re still there for them. Being available for your franchisees doesn’t mean calling them every day; it means making sure that when they need help with something, you’re able to provide it. Depending on your franchise’s business model, this could be anything from giving marketing tips or advice on how to run a successful business.

They are Innovative
An innovative franchisee will be able to think of ways to make their business stand out from the competition. They may also develop ways to improve efficiency or help attract more customers. An idea can be as simple as a new advertising campaign, or it could be something like a product that is better than what’s currently offered in your industry.
To get innovative ideas, you must begin by following the basic steps of brainstorming: define an issue and gather information on it, generate ideas on how to solve it, evaluate those ideas against one another and others’ opinions, then choose which ones are best suited for implementation. Once you’ve decided on an approach (or several), you’ll need input from trusted advisors before implementing them into your business plan so that they’re practical and professionally sound. When you’re ready to move forward with your idea, it’s crucial to have a plan for what steps you’ll need to take next. A plan will ensure that you don’t waste time or money on something that won’t work or that isn’t feasible within your budget.

They are Tireless
Tireless is a word that describes someone who works hard but doesn’t get tired. Being tireless is essential in any business because you will most likely fail if you don’t work hard enough and stay on top of things. Here are some examples of what it means to be tireless: Don’t stop working until the job is done. If an area of your business could use improvement, take the time to improve it even if it takes longer than expected or seems like more work than intended at first glance. The only way for your franchise to succeed is for every part to run smoothly and efficiently, so never let up on improving yourself as an owner—even if you already feel like everything is perfect!

They Always Follow The System Set Up by the Franchisor.
Following the franchise system ensures that all franchisees follow a standardized set of rules which prevents one location from being treated differently than another just because they don’t quite know how things work yet (and this makes them less likely to succeed). It also ensures consistency across all sites, so no matter where customers go, they’ll receive similar experiences every time – which helps build trust between them and their favorite brands. Don’t take shortcuts or do things the company doesn’t want you to do. The system should be designed to ensure success and prevent mistakes. If there’s a way to do something more efficiently or effectively than what’s laid out in your franchise’s system, then make sure you’re not doing it. When you’re a franchisee, you are part of the system. You must follow the rules and regulations set forth by your parent company. If you’re not willing to do that, then it’s probably not a good idea for someone like you to become a franchisee in the first place. Franchisees must be able to work with others; they cannot function as lone wolves who have no regard for other people or their feelings. Instead, a successful franchisee can take direction from those above them and guide those below them in the hierarchy of any given company. A successful franchisee is someone who can work well with others. They are not lone wolves, and they have no disregard for other people or their feelings. Instead, a successful franchisee can take direction from those above them and guide those below them in the hierarchy of any given company.

Successful Franchisees Know When and How To Ask For Help.
A good franchisee is always looking for ways to improve their business. Sometimes, this means asking for help from other franchisees or the franchisor. By recognizing that there are people out there who have more experience than you do, you’ll be able to grow your business faster and become a better leader in the process.
Working with your peers: Franchisees often feel alone in their respective territories when starting on their own without the support of corporate office staff. Having other franchisees nearby gives them a sense of community, making starting up easier. It also allows them to play off each others’ strengths—for example, one may specialize in sales while another excels at marketing—so they can complement each other’s skillsets much like employees would in an office setting.
. The franchisor will likely have a community of franchisees where you may draw information. However, it’s still up to you and other franchisees to get together and make connections.

They Engage With Their Community.
Being able to help out and be part of your community doesn’t just make you look good; it also helps build trust and goodwill with your customers and strengthen your position in the market over time. It’s not just about being charitable – although charity sponsorships have their rewards – it’s about contributing something meaningful to local events or causes, whether they be arts-related or sports related. It may even come down to simply getting involved in things like recycling programs, helping keep your neighborhood clean and safe through litter pick-ups, or volunteering at schools or civic buildings around town.
The important thing is that you are a community member, not just an employee. If you can show people that you care about where they live, chances are they’ll care more about where they buy their coffee too.

They Understand How Advertising and Marketing Work.
Marketing is a critical component of any business, whether a franchise or not. A good marketing strategy can help you to stand out from the competition and increase sales. However, it should be based on the needs of your local market, so it’s vital that you understand how advertising and marketing work and how to promote your local franchise to stand out in the marketplace.
You may need to create an effective marketing plan if your franchisor doesn’t provide one for you. Still, many will give you templates from which to work or provide some guidance on developing an effective plan for your business model. If this isn’t possible, there are many online resources where you can find advice about what makes for successful marketing campaigns based on different industries. When developing your marketing plan, the first thing to consider is what type of franchise you are running. How does it differ from other businesses in the same category? If your business is a franchise, then there will be some elements set by the franchisor and others that you can decide for yourself. You can also look at how competitors market their franchises to get ideas.

Successful Franchisees Also Enjoy Being The Boss and Seeing Their Businesses Grow Over Time.
They like the independence that comes with owning a business. Still, they know what they are getting into before signing on as a franchisee. You have to be willing to work long hours for your business to succeed. This can sometimes mean missing out on time spent with friends or family members who don’t understand why some things need doing now rather than later!
However, if you are a person who enjoys being their boss and having a successful business to show for all of your hard work, then becoming a franchisee might be the perfect opportunity for you. If this sounds like something that could interest you, contact our team today for more information about how we can help!

And Lastly, They Have The Proper Capital
Capital is the amount of money you need to start your business. Of course, as a franchisee, some capital will be required to get started, but there are other ways of raising capital. For example, you can approach investors or apply for loans from banks or financial institutions like credit unions.

* Where do I find capital?
* How much do I need?
* How do I raise money?

The amount of capital you need will depend on the type of business you want to start. For example, suppose you’re planning on opening a small retail store or restaurant. In that case, you may only need $10,000 or less in startup capital. On the other hand, if your idea is more complex and requires additional equipment or facilities, you may need between $50,000 and $500,000.

Conclusion

When you sign up with a franchise, they expect you to be committed long-term. Not only does this mean investing money upfront (between $50K-$150K depending on what type of business), but also sticking with it through periods when profits might not come quickly. Such as during the startup phase when everything seems chaotic before systems are correctly implemented or when dealing with setbacks like natural disasters or poor economic conditions affecting customers’ ability to afford products/services being offered by competitors too! If you aren’t willing to put in the hard work upfront, don’t try a startup business because failure rates are high among new entrepreneurs who jump into entrepreneurship without knowing what they are doing.

Franchises are the number one way new entrepreneurs start a business. A franchisee can take advantage of a proven system, brand recognition, and access to capital. But, in return, they must spend time learning about their industry, develop relationships with suppliers and customers, as well as adhere to strict standards set by the franchisor. These requirements differ from starting your own company from scratch but offer many benefits, making them attractive options for businesses seeking growth.

TO LEARN MORE ABOUT SUCCESS IN THE FRANCHISING INDUSTRY CLICK HERE WWW.FRANGROW.COM

3 Ways to Cut Through the ‘Noise’ and Carve a Path to Success

…we’re experiencing stress and anxiety at record levels…resulting in lost productivity, not to mention what it’s doing to the health of our employees, our companies, and our nation.” A recent Harvard Business Review study found a whopping 43% of employees reported struggling with feelings of burnout.

3 Ways to Cut Through the ‘Noise’ and Carve a Path to Success
The Key to Productive Leadership Lies in your Signal-to-Noise Ratio
By Stephen Kohler, Founder & CEO at Audira Labs

As we face an ongoing global pandemic, a cacophonous political landscape in the U.S., and an overwhelming amount of digital overload, most of us are feeling overwhelmed and simply exhausted. Doing our best to juggle everything at once – continuing to lead at work, supporting our families at home, and somehow maintain our own physical & mental well being along the way.
I recently began thinking about this in relation to a parallel concept in the world of music and audio called the “signal-to-noise ratio”. In a musical context, signal-to-noise ratio is a measure that compares the level of a desired audio signal to the level of background noise, usually in the form of decibels.  

In applying this concept to our working world, our current signal-to-noise ratio is extremely poor. Strike that: let’s be honest, it’s awful. If we were music producers making a record, we’d say things sound so bad right now that we need to start over.  

“…we’re experiencing stress and anxiety at record levels…resulting in lost productivity, not to mention what it’s doing to the health of our employees, our companies, and our nation.”
– Stephen Kohler, Audira Labs

The issue? We are experiencing so much noise that we’re experiencing stress and anxiety at record levels. A recent Harvard Business Review study found a whopping 43% of employees reported struggling with feelings of burnout. This is resulting in lost productivity, not to mention what it’s doing to the health of our employees, our companies, and our nation. 
Below are 3 ways to eliminate noise by adjusting your signal-to-noise ratio:

1. Turn up your input signal. 
In a musical setting, when we notice noise, one of the first things we can do is to turn up the primary signal.  For example, this might mean turning up the singer’s microphone, the keyboard, or (gulp) the guitar amp. From a leadership perspective, we can do this by reconnecting to our sense of purpose – be that our individual values, our team’s mission, or our organizational vision.  Simon Sinek famously articulates this in his book, Start with Why.

2. Identify and ruthlessly eliminate the noise
Building on our music metaphor, after we’ve turned up on our input signal, the next thing we can do is to identify sources of extraneous noise. This might include checking for faulty cables, incorrect wiring, or extraneous devices.  From a leadership perspective, this is no different. One of our biggest sources of “noise” as leaders is that of distractions and loss of focus. Strategy guru, Michael Porter, famously stated that the first rule in strategy is to identify what you will not do. We can apply this as leaders from multiple perspectives: Based on my personal values, what will I not tolerate? Given our team’s mission, what must we say “no” to in order to stay on scope, schedule, and budget?  In support of our organization’s vision, what opportunities are we willing to forgo in the short-term to ensure long-term success? 

3. Keep listening & adjusting.
As leaders, one of the biggest traps we can fall into is fear of change. Musicians and producers are constantly listening and optimizing their tone and the overall mix.  We can use this mindset from a leadership perspective and adjust based on what’s happening with our customers, the competition, and overall market. This may mean focusing on different customer segments, new product lines or completely separate geographic markets. The key is to keep listening and identify what’s resonating (working) and what is not.

Keep optimizing your leadership signal-to-noise ratio and don’t be afraid to turn it up to 11. 

ABOUT THE AUTHOR
Stephen Kohler, Founder & CEO at Audira Labs

Stephen Kohler brings passion for people along with 25 years of extensive corporate experience within organizations ranging from startup to Fortune 100, across multiple industries.
His credentials include an MBA from University of Chicago’s Booth School of Business, a BA in Philosophy from Northwestern University, and is a certified Professional Coach (PCC. CPCC) and Balanced Scorecard Professional (BSP).
His passions include spending time with his wife, two children and two dogs. He is a life-long musician, avid BBQ enthusiast and loves traveling the world.