Franchising continues to grow and Millennial founded brands are a driving force.

There is no doubt in my mind that the “Franchise Prototype Model” has revolutionized the way people take a small local business and turn it into a regional or national brand.”

Franchising continues to grow and Millennial founded brands are a driving force.

As Millennial Entrepreneurs are coming into their own with new brands that are emerging and growing, the idea of Franchising as a tool for rapid growth has become a prime focus. Understanding the need for Brand Identity and Social Acceptance perhaps better than any generation before it, the Millennials and GenX’rs are turning to franchising as the key method to expand beyond their immediate territories.

Gary Occhiogrosso, Managing Partner of FranGrow, (a franchise development and sales firm www.frangrow.com ), put it this way “as popular as the internet has become, you can’t physically experience your favorite restaurant or have your hair cut, or do a spin class or take care of aging parents “on the internet” or using an “app”. “There is a “real world” element that provides great opportunities for franchising both product and service based businesses.” “In the first six months of 2017 we’ve been approached by double the number companies looking to franchise their business or help them expand compared to the same time last year.”

FRANCHISING GROWS IN TOTAL

Robert Cresanti – President & CEO of the International Franchise Association (IFA) reported “We are forecasting that for the sixth consecutive year, franchise businesses will grow at rates that exceed the economy-wide growth of industries where franchises are concentrated, Franchise businesses are showing tremendous capability to provide new jobs for working families and new businesses for first-time business owners across all sectors in local communities, despite the fact that franchisees are facing many new regulatory threats at all levels of government.”

TOP CATEGORY IN FRANCHISING

According to Entrepreneur’s Franchise 500, the top growth sector both domestically and internationally is Quick Service Restaurants. As this stat relates to Millennials, they are particularly fond of the build your own concepts that feature fresh, made to order items, using sustainable ingredients and “built” to the customer’s specifications. Occhiogrosso who also teaches restaurant concept development and entrepreneurship at NYU says that his students aim their creativity on either launching or purchasing a quick casual brand that focus on the quality and social responsibility of the concept. He went on to say, “regarding founders and entrepreneurs that engage us to expand their brand, the franchise model is the primary form of expansion. Our client list has grown to the point whereby we’ve had to go to a waiting list. There is no doubt in my mind that the “Franchise Prototype Model” has revolutionized the way people take a small local business and turn it into a regional or national brand.”

For follow up information please contact [email protected]

Are you looking for Capital to build your Franchise Company???

The meeting will consist of a panel discussion covering Private Equity Investing in franchise companies.
In addition we’ll discuss how to position a franchise company for Private Equity investment and what PE firms look for in a Franchise company acquisition or strategic partnership.

By Gary Occhiogrosso
Franchise Strategist
Turn your Business into a Franchise www.frangrow.com

Are you looking for Capital to build your Franchise Company???
Is your Investment Firm looking for deal flow in the franchising space??

On Friday June 16th, I will be moderating a panel at the IFE in NYC. It will be comprised of Franchisors and Private Equity associates.
Please see below for details and please let me know if you’d like to attend the meeting or be a panelist.
If so, contact me here or at [email protected] & I’ll send you a FREE PASS to the Expo.

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Friday June 16th, 2017
10:30am to 12noon
International Franchise Expo
Jacob Javits Center, NYC

Title: Deal Flow/ Private Equity Investing and Franchising.
Open to: Franchisors and PE attendees only.
Moderator: Gary Occhiogrosso – Managing Partner, Franchise Growth Solutions, LLC.

The meeting will consist of a panel discussion covering Private Equity Investing in franchise companies.
In addition we’ll discuss how to position a franchise company for Private Equity investment and what PE firms look for in a Franchise company acquisition or strategic partnership.
There will be plenty of “networking” time for both Franchisors and Private Equity attendees to meet & network. This is great opportunity for Investors and Franchisors to meet face to face and discuss current and future opportunities.
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FRANCHISE GROWTH SOLUTIONS, LLC. is a membership only strategic planning, franchise development & sales organization. Admission into our client portfolio is by recommendation only. Our service is offered only to those recommended & qualified franchisors committed to growing their brand. Our “Coach, Mentor & Grow”® program helps put your system on a fast growth track.

Since we limit our client list to six, you must be recommended into our Member Client Portfolio. Please contact us to discuss a free evaluation interview. We will have an open, honest discussion regarding your brand, its growth potential and whether we mutually agree if Franchise Growth Solutions, LLC is a good fit. For FREE TICKETS visit www.frangrow.com . Contact [email protected]

RETAIL ECONOMICS – ITS ABOUT COMPS, COST OF GOODS, & LABOR

Article contributed by www.rogerlipton.com – Roger’s (unfiltered) Restaurant and Retail Review – While this discussion reflects upon trends for publicly held restaurant companies, it should be useful for franchisees and potential franchisees to consider.

RETAIL ECONOMICS – ITS ABOUT COMPS, COST OF GOODS, & LABOR
By Roger Lipton

2017 SUMMARY BELOW – 19 RESTAURANT COMPANIES
There are four major components of profits for restaurants (and retailers):

Revenues (made up by same store sales, price and menu mix, and traffic)

Cost of Goods (food and paper)

Labor Cost (Store level managers and crew expense, including benefits)

Occupancy expense, consisting of minimum rents adjusted for volume overages, and common area management charges (CAM) when appropriate, normally also including utilities, real estate insurance and real estate taxes. Occupancy expense is important, usually at 6-8% of sales (if you’re lucky), but nowhere near the 30 points, give or take a few points, that make up both Cost of Goods and Labor. For this piece, suffice to say that occupancy expenses are trending higher, clearly not helping store level margins.

This discussion, however, is primarily meant to summarize restaurant executives’ expectation for revenues, cost of goods, and labor expense in 2017, which represent larger variables than occupancy expense. In that effort, we have excerpted the numbers presented below from the most recent corporate reports (including conference calls) from each of the companies shown below.

For context, over the last couple of years, while labor costs have marched consistently upward, commodity costs have reliably been a “partial offset”. At the same time, store level traffic has been challenged, which obviously puts store level margins at risk if one or both of these major line items increase as a percentage of sales. Very few restaurant companies have shown increases in traffic during 2016. Typically, it goes like this: Same store sales were up 2-3%, price and menu mix increases were 2-4%, so traffic was up (maybe 1%) or down (probably 1-3%). The labor percentage was up anywhere from 50-150 basis points, partially offset by commodity deflation of 25-100 basis points. The table above shows the commentary from nineteen publicly traded restaurant companies. You can see that the “good times” in the form of lower commodity costs seem to be behind us. Almost all the companies are looking for cost of goods to be flat or UP, rather than down.

You can also see that the labor percentage is often expected to be up by 3,4 or 5 percentage points, which would translate to 90-150 basis points of margin if the labor percentage is 30%. Suffice to say we are moving to the top of the previous range rather than the bottom.
Lastly, the table shows that comp sales expectations are (perhaps conservatively, perhaps not) estimated at 1-2% (higher at PNRA and TAST), and that implies continued traffic challenges since menu prices will generally be a couple of points higher.

Putting it all together, traffic and sales will be challenged, labor % will be up, probably by more than in ’16, commodity % will be “flattish”, less of an “offset” than in ’16. Occupancy expense, FWIW, won’t help either. For good measure, it will be difficult to raise prices at the store level, when grocery prices seem well controlled, which has no doubt helped to contribute to the sluggish store traffic we have been recently experiencing.

About the Author:
Roger Lipton is an investment professional with over 4 decades of experience specializing in chain restaurants and retailers, as well as macro-economic and monetary developments. After earning a BSME from R.P.I. and an MBA from Harvard, he began following the restaurant industry as well as the gold mining industry. While he originally followed companies such as Church’s Fried Chicken, Morrison’s Cafeterias and others, over the years he invested in companies such as Panera Bread and shorted companies such as Boston Chicken.
For more information please contact: WWW.ROGERLIPTON.COM ORWWW.LIPTONFINANCIALSERVICES.COM

If you have any questions relative to the above information, don’t hesitate to contact us.
Roger Lipton

Planet Wings Enterprises, engages Franchise Growth Solutions, LLC. – Leading Franchise Strategist Gary Occhiogrosso

“I’ve always been drawn to companies that have the ability to reinvent themselves and remain relevant to the changing desires of today’s consumers. I feel that Planet Wings and its recent re-branding by founders…

Planet Wings Enterprises, engages Franchise Growth Solutions, LLC. – Leading Franchise Strategist Gary Occhiogrosso
For Immediate Release March 6th 2017 Contact Brittany Ambrosino (845) 344-8000 ext 25 [email protected]

The Middletown, NY based parent company of Planet Wings is pleased to name Franchise Growth Solutions, LLC. as its outsourced franchise development arm.
Gary Occhiogrosso Founder & Managing Partner of Franchise Growth Solutions said “I’ve always been drawn to companies that have the ability to reinvent themselves and remain relevant to the changing desires of today’s consumers. I feel that Planet Wings and its recent re-branding by founders Franco & Paula Fidanza is exactly the opportunity that we like to have in our Exclusive Membership Client Portfolio” said Occhiogrosso. “As a former franchisee and franchisor, I’ve had the unique experience to see the industry from all angles and I understand that a franchise is a true partnership between both parties. I am excited to offer that experience to a team that’s already committed to growth and has the experience and desire to achieve that goal.”
Occhiogrosso’s involvement in franchising began in 1984 when he left a decade-long career in radio to become a Dunkin’ Donuts franchisee. In addition to operating a successful store, Occhiogrosso created a wholesale baked goods division within his company which supplied donuts and other fresh-baked goods to over 80 point of sale accounts while concurrently serving on Dunkin’ Donuts’ franchisee advisory council and advertising committee. Occhiogrosso continued his involvement in franchising in 1989 by opening a gourmet confection and gift basket shop and working with the franchisor to develop additional units. He followed up its success in 1991 with GPM Consulting Inc., a New York-based franchise and brand development firm which successfully developed several national franchise brands including Ranch*1 – a chicken concept he helped grow into a 50-restaurant chain with commitments for an additional 200 units. In 2000 Occhiogrosso moved on to become president of Desert Moon Fresh Mexican Grille and then in 2009 as president of TRUFOODS, LLC a multi-brand franchisor. He exited that role in 2016 to launch Franchise Growth Solutions, LLC. a membership only Strategic Planning and Franchise Sales & Development firm. Occhiogrosso is also an Adjunct Instructor at New York University on the topic of Restaurant Concept Development, Entrepreneurship & Franchising, as well as the host of “The Small Business & Franchise Show” broadcast over New York City radio station; AM970.
Occhiogrosso isn’t the only enthusiastic party regarding this engagement: “One look at Gary’s resume and the work Franchise Growth Solutions has done proves Franchise Growth Solutions is perfect for this job,” said Franco Fidanza. “As we continue to grow through franchising and new corporate units, I’m sure that Gary’s industry knowledge and expertise will lend themselves to Planet Wings continued success.”
For more information please contact Brittany Ambrosino (845) 344-8000 ext 25 [email protected]

SELL MORE FRANCHISES. Franchise Growth Solutions, LLC. announces innovative Franchise Sales & Development Program.

“Every aspect of your business should be designed to recruit the highest quality franchisees and deliver the type of systems & support that will guide your franchisee’s development and profitability.”

SELL MORE FRANCHISES. Franchise Growth Solutions, LLC. announces innovative Franchise Sales & Development Program.

By Gary Occhiogrosso

FRANCHISE GROWTH SOLUTIONS is committed to all aspects of growing your franchise brand. The team of Franchise Industry Experts cover the needs of start-up, emerging and mature franchise brands. FRANCHISE GROWTH SOLUTIONS, LLC is a membership based Strategic Planning and Franchise Sales Organization. Admission into our client portfolio is by RECOMMENDATION ONLY.

Gary Occhiogrosso, Managing Partner of the company said ” FRANCHISE GROWTH SOLUTIONS was specifically created to guide and assist start up, emerging & mature franchise companies achieve their franchise sales goals.” “Most franchise consulting companies focus on paperwork, not sales. That’s ok but the true measure of a franchisors success is awarding and opening profitable franchise units.” “Every aspect of your business should be designed to recruit the highest quality franchisees and deliver the type of systems & support that will guide your franchisee’s development and profitability.”

Whether you’re looking to launch your Franchise System by developing your UFDD, create the Brand Position, write Operations Manuals, secure Funding for your Brand (or your Franchisees) or work directly with a Franchise Sales Professional that can help you SELL MORE FRANCHISES, our membership program is your alternative to adding expensive personnel to your payroll.

Throughout the entire process we train, motivate & monitor your in-house team on the do’s and don’ts of franchising and sales. Our Coach, Mentor & Grow Program® puts your staff into the “Franchise Model & Best Practices” mindset…

Our service is offered only to those recommended, qualified Franchisors & Entrepreneurs truly committed to fulfilling their vision and growing their brand. Our “COACH, MENTOR & GROW”® program can help put your system on the fast track growth curve. Contact us for a FREE EVALUATION and to learn more about how your Brand may qualify.

Email us at: [email protected] or https://www.facebook.com/franchisegrowthsolutions/#

Business Success Secrets You Must Know

Get advice from solicitors and learn about customer service from experts. Being prudent in this area will help eliminate any start-up mistakes and set you ahead of your competition.

Small Business Success Secrets
By Dan Cavalli

Small business success is easy but certainly not simple. Turn your passion into small business profits. Many business owners experience Small Business Success. Even though the world is experiencing economic difficulty, business growth is rampant. If you need help to achieve business success you have come to the right place.

What is it that an individual can do to achieve lasting success in their small business? Here are a few ideas to improve your chances of gaining small business success using time tested secrets I personally use in my own business.

1. Research. You can either market the product you have now in the hope of it being acceptable to the market place or you can research the market for the best product to sell. At any rate market research has to happen first and once done, marketing is a continual through the life of your business.

2. Cash Flow. Lack of cash flow is a major reason for business failure. It’s OK to gain sales and make money but if you don’t or can’t collect it you are destined to go broke. The rule to keep in mind is to make sure you invoice as soon as possible and you pay as late as possible. This is a simple plan that works. So sit down, and take the time to create a cash flow plan now.

3. Technology. Technology will save you thousands of dollars and halve your work time. Buy as much as you can afford. Remember, the hours spent in your business are worth money and plenty of it so be smart and embrace technology. Technology can automate every part of your business including communicating with customers.

4. Passion. There is nothing worse than going to work and becoming a clock watcher because you are unhappy. Find something you are passionate about and do that. The day won’t be long enough then to do all you want to accomplish. Why? Your passion creates enthusiasm and that will carry you through any tough spells. It’ll motivate you when your business hits bad times.

5. Marketing. The prime function for you as a business person is not to sell product but to become a marketing Guru. Marketing is one of the areas where many business owners fall down and that has a bearing on whether or not a business will be successful. You love your business and you want it to be successful. Do research and find out how are you will convince prospects to buy what you have?

6. Advice. You may think you are pretty smart. You may have specific knowledge about your specialty which is great, but you will come unstuck if you haven’t run a successful business before. You must still seek advice from experts when building your business. The reason is business is not about what you know in your field. It’s controlled by legislation, consumer rights and marketing. Get advice from solicitors and learn about customer service from experts. Being prudent in this area will help eliminate any start-up mistakes and set you ahead of your competition.

7. Delegation. When you own a small business you have to wear many hats. You are the CEO, GM, admin manager, customer service manager, research and development person, sales and marketing manager and everything else. It’s not practical to manage your business this way and hope to grow at the same time. Delegating responsibilities and tasks is an important component of running an efficient and successful business. As the business owner your time should be spent growing the business, working on the business, not in it.

8. Internet. I am not talking about using the Internet to sell your product or service [even though it is often used for this] but rather use it for research, communication Free Reprint Articles, making payments to save time. Use the internet to gain more for your business to save time and money for business building tools and the latest resources.

Your partner in business success

Dan

Source: Free Articles from ArticlesFactory.com

ABOUT THE AUTHOR

Helping people and business to be the best they can be now! If you liked this information and want more get the ‘Six steps to more business quickly’:http://www.leadbuildingsystems.com . Thinking about Starting a business and want to know how: http://www.startingabusinessnow.com/ Want to Grow a Small Retail Business fast: http://www.howtogrowasmallbusiness.com/

6 Tips for Startup Success From MIT Bootcamp for Entrepreneurs

Just after the defining the business idea, all the teams at MIT bootcamp are forced to interact with their potential customers and interview them. It doesn’t matter how hard it is to reach the target market, all teams have to find a way to get real responses to validate their idea.

6 Tips for Startup Success From MIT Bootcamp for Entrepreneurs

Former Olympian Inga Stasiulionyte shares the main lessons that she learned about starting a successful business.

by Carolyn M. Brown

Reports show that at least eight out of 10 businesses fail within a year after opening, and roughly 96% will close in 10 years. This summer, MIT held its regular Global Entrepreneurship Bootcamp, where entrepreneurs from around the world underwent the most challenging week of their lives while learning how to build a lasting and successful business. MIT organizes these bootcamps with the goal of creating more stable jobs. When businesses fail, it’s not only the owners that suffer financially and emotionally; when people lose their jobs, vendors lose their clients.

Inga Stasiulionyte is a former Olympian, mentor, and an MIT bootcamp award-winner for Onbotraining, her online startup for mind training. Here, Stasiulionyte shares the main lessons she’s learned from her MIT startup bootcamp experience.

1. Learn to Achieve Perfection

Everything is possible, even at the highest level. When running a 100-meter sprint, your body will function at its best in the shortest amount of time. However, you have to keep moving faster and faster without losing quality, in order to succeed. The more we learn about how we function, the more we can challenge our capabilities and standards. It all depends on mastering your thoughts, actions, discipline, and planning.

The more we learn about how we function, the more we can challenge our capabilities and standards. It all depends on mastering your thoughts, actions, discipline, and planning.

2. Work With Experts

If you want to achieve the best for yourself, work with experts. When you work with the best in their field, you can continuously challenge your limits and see how they break theirs. Being around groundbreaking individuals will increase your mental limits, surpassing what you thought was possible.

Read the entire article here: http://www.blackenterprise.com/small-business/6-tips-success-mit-bootcamp-entrepreneurs/

6 lies you tell yourself that are keeping you from success

History is littered with late-life success stories. Julia Child’s first book published in 1961 when she was around 48 years old. McDonald’s Systems, Inc. founder Ray Kroc became successful at 52. And Colonel Sanders started franchising KFC at 62, reports Business Insider.

6 lies you tell yourself that are keeping you from success
Alaina Tweddale, GOBankingRates
From Business Insider

“The No. 1 thing that keeps people from really having what they want financially … is this unending process that most Americans go through of sabotaging their own financial success,” said business strategist and best-selling author Tony Robbins in a video.

As it turns out, many people carry around a set of self-limiting beliefs, which are often lies they tell themselves.

To become successful, you need to identify those lies and then “get rid of some these old beliefs,” as Robbins said.

What do the financial professionals have to say about this? They agree. These experts shared the most common self-limiting lies they often hear, as well as their advice to overcome each. Find out what they said.

For example, do you want to land your dream job? First, identify the companies where you’d want to work. Next, start talking to people you know who might have inside information about any key job openings.

“It could take a while, and there will certainly be obstacles, but by overcoming them and not quitting, your success will seem second nature,” added Scott. “And only you will know that it didn’t happen overnight.”

1. “I don’t know where to start”
“When you think you have to start at the beginning, you assume you know where the beginning is. But that’s not the way your brain works,” said Charles C. Scott, financial advisor and president of Pelleton Capital Management. “It’s not linear.”

Instead, start anywhere. Pick up any book on investing or finance that piques your interest, and read any chapter within the book. Then, read another, Scott suggested. It’s the getting started that’s often the challenge for most people. After that, inertia takes over.

“When you have hope, optimism and a positive outlook, you can achieve anything,” said Joseph Carbone Jr., a wealth advisor at Focus Planning Group.

2. “I’ll start tomorrow”
Remember the old adage, “Today is the first day of the rest of your life?” It might sound a little corny, but it’s true. Today is now, where tomorrow is, well, always tomorrow. It’s a sad fact that makes it easier to continually push financial success off for one more day.

“It takes just as much energy to start as it takes to make up an excuse,” said certified financial planner Benjamin Brandt. If you want to reach your goal, be it becoming financially independent or getting out of debt, Brandt suggested working from a to-do list.

“Write down at least three items you will accomplish today, no matter what,” he said. The key to success, of course, is doing this today — not tomorrow.

3. “I’m not ready to be that successful”
Believing change is possible is often what makes change possible. Of course, the opposite is also true. Believe you’re not ready to be that successful and, sadly, you’ll never be ready.

“Don’t let self-talk trap you. Remember: If you say it, it’s true,” said Scott. Instead, he suggested taking just one step toward your ultimate goal. Then, take the next.

Read the entire the article here: http://www.businessinsider.com/6-lies-you-tell-yourself-that-are-keeping-you-from-success-2016-9/#-1

Are you working on a plan to franchise your business?

Are you working on a plan to franchise your business?

by Harold Kestenbaum
President at HLK P.C. Law Firm | Franchise Lawyer

If you’re working on a plan to franchise your business, you’re no doubt excited. You’re enthusiastic to share your knowledge, your experience and your systems, and you can’t wait to help your franchisee prospects start on the road toward their own achievements.

Naturally, your first thought is to open up the books and show just how much money franchisees can make. Many franchise experts would tell you to pull your balance sheet back and consider just how much information you want to put out there. As a franchise lawyer in N.Y., I would like to offer some insight on revealing your financials.

Benefits and drawbacks
On one hand, revealing your revenues can be a great way to entice and encourage prospects to consider your franchise concept. When you put the numbers down in black and white, however, you run the risk of interested parties falling in love with the numbers, instead of falling in love with your concept.

What the rules say
Keep in mind that the Federal Trade Commission has strict regulations regarding financial disclosures in the Franchise Disclosure Document, and actually recommends businesses stay on the safe side, and avoid disclosing financial information. Reach out to my franchise lawyer office in Melville, N.Y., to discuss Franchise Disclosure Documents.

Put the numbers in context
Revenue only tells one part of the story, so it is important to consider the impact it will have on a potential franchisees’ decision making. If you do decide to share revenue numbers, you may also consider including gross sales and making sure to call attention to the required investments and fees.

New to Franchising? Read our Franchise Legal Services for New Franchisors.

If you’re looking for a franchise lawyer, please visit my website or call me at (516) 745-0099.

NYU addresses the growing restaurant sector and ensures that aspiring restaurateurs possess the business fundamentals needed to succeed.

“We wanted to develop a curriculum that would serve the educational and training needs of both industry veterans and those seeking to launch their careers or new business ventures,” said Dr. Kristin Lamoureux, clinical associate professor and associate dean, NYU School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism.

NYU addresses the growing restaurant sector and ensures that aspiring restaurateurs possess the business fundamentals needed to succeed.

August 3, 2016 – New York City
PRESS RELEASE BY:
Aaron Ross
Assistant Director – NYU School of Professional Studies

Jonathan M. Tisch Center for Hospitality and Tourism
7 East 12th Street | 721E | New York, NY 10003 P (212) 998-7226

Despite the thousands of restaurants that go out of business each year, thousands more take their place as their owners pursue dreams of succeeding where so many others have failed. Despite the relative ease of launching a new venture, creating a restaurant that is successful in the long-term requires a balance between creating a memorable culinary and service experience and minimizing operational expenditures to ensure profitability.

To help address the needs of this growing sector and ensure that aspiring restaurateurs possess the business fundamentals needed to succeed, the NYU School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism (sps.nyu.edu/tisch) is launching a new Professional Diploma in Restaurant Entrepreneurship for the fall 2016 semester.

“We wanted to develop a curriculum that would serve the educational and training needs of both industry veterans and those seeking to launch their careers or new business ventures,” said Dr. Kristin Lamoureux, clinical associate professor and associate dean, NYU School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism. “By providing a framework for building knowledge and skills, access to industry leaders, and validating student learning through a comprehensive business plan, we can ensure that our diploma holders are prepared to not only start but grow successful businesses that will create lasting value for the communities in which they are based.”

This concentrated diploma program was designed with working professionals in mind and will be delivered in a blended – online and in-person format – which provides students with the utmost flexibility to complete the program. The 5 required courses include Restaurant Business Planning and Concept Development; Restaurant Financial Management; Restaurant Operations; Restaurant Sales and Marketing; and JobFocus: Restaurant Entrepreneurship.

Applications for the fall 2016 semester will be accepted until August 26. For more information about the Professional Diploma in Restaurant Entrepreneurship, including application requirements, and course faculty, click here. You may also call 212-998-7226 or email [email protected].

This program adds another option for students who would like to pursue a career in the restaurant industry, and is a perfect companion to the existing Diploma in Restaurant Operations and Guest Service, which focuses entirely on developing the skills to achieve operational excellence in the front- and back-of house. For information about the Restaurant Operations and Guest Service diploma, click here.